Refund policy

You can decide to return any product purchased on Manisante within 14 days from the delivery date. We remind you that if you have received your order for more than 14 days it is not possible, by law, to exercise the right of withdrawal.

Return conditions:
To be eligible for a return, your item must be unused and in the same condition you received it in its original packaging. You will need to attach photos of the details and packaging with which you received the product.
In the event that you no longer have the original packaging available, we kindly ask you to independently recover an adequate and suitable packaging for transport. If your return does not meet the conditions listed, the package will be sent back to you and the refund or replacement will not be made.

Return procedure:

For replacement
1. Contact customer service by email info@manisante.it
2. Your request is evaluated
3. You will receive an email with instructions on how to return.
4. Once the quality control has been carried out, we will ship the replacement product.

For refund
1. Contact customer service by email info@manisante.it
2. Your request is evaluated
3. You will receive an email with the address where to ship the product
4. Once the quality control has been carried out, we will refund by coupon to be reused on the info@manisante.it website

The shipping costs for the return and / or refund are charged to the customer. If the product has manufacturing defects or is damaged at the time of delivery, we will pay the shipping costs for the return of the goods.